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Front desk executive

Job details

Job title: Front desk executive
Job code:
Salary Type: Competitive
Minimum salary: 400
Maximum salary: 600
Job type: Full-Time
Location: Phnom Penh
Category: Customer Service/Operation
Description:

 

*Duties and Responsibilities:

Receives and records all cash in an accurate and timely manner with the head cashier:

-Handles customers’ needs, inquiries and requests

-Prepares and balance cash report with cash fund at the end of duty

-Maintains and account for enough cash float

-Maintains a students’ register for all fines

-Secures all cash

-Provides high standard services:

-Greets customer courteously

-Understands clearly about school information, school fees and promotion

-Assists students who want to enroll with Eco International School

-Answers telephone, text messages, directs and answers enquiries

-Ensure that all pertinent information is recorded

-Handles complaints efficiently and politely

-Promotes Eco International School services and facilities

-Receives all cash and documents

-Report daily activities and informs superior of any customer comments either positive and negative

-Maintain good employee relations

-Maintains a safe and clean reception area by complying with procedures regulations

-Perform related duties and special projects as assigned

*Highest priority

-Respects and abides by Eco International School vision, mission, goals and all policies, guidelines, and quality management systems

-Coordinates all daily customer services within the school

-Follows and handles all issues related to customers for the school

-Coordinates and suggests customer services recommendations for school

-Provide information to the school management

-Handles hospitality work

*Decision-Making Authorities

-Make sure to provide an effective customer service to people

-Order & follows all directions from Eco International School

-Considers over customer service operating activities, based on the school fees and policies approved

*Minimum Qualifications and Requirements:

*Education:

-Bachelor’s Degree, Preferably in customer services, accounting

*Work Experience:

-Minimum 1 year experience in customer services

-Computer Knowledge ( Ms.Office, Internet & Email & Ms.Project)

*Language:

-Good English Proficiency

-Technical Competencies and Skills

-High level of diplomacy and confidentiality required

-Good knowledge of customer services management

-Stays focused and organized with all customer issues and teams

-Leadership and communication skills/ Personality Qualities

-Strong organizational, communication, report writing, decision-making, conflict solving, facilitating skills & good interpersonal skills

-Demonstrates ability to work independently, trustworthily, collaboratively

Being able to quickly solve the issue is required

-Sensitivity and adaptability towards culture, gender, religion, race, nationality and age

Status: Approved
Publish date: 2019-08-08 00:41:32
Premium job: No
Employer: Eco International School
Expiry date: 2019-11-18 00:41:00
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