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Customer Service Guide

Company profile

Narrowcasters & Associates

Audio Tour Company

Job details

Job title: Customer Service Guide
Job code:
Salary Type: Competitive
Minimum salary: 135
Maximum salary: 150
Job type: Part-Time
Location: Phnom Penh
Category: Customer Service/Operation


Narrowcasters & Associates started to provide audio tour operation service in Cambodia since 2011. It is subsidiary of Narrowcasters Pty Ltd, the dominant audio tour company in the Asia Pacific region: India, Australia, New Zealand, and South East Asia. We are looking for a qualified Cambodian Candidate for the position as below.

Position: Customer Service Guide

Location: Tuol Sleng Genocide Museum

Schedule: Part-Time (7:30 am to 12:30 pm Noon)

Contract Period: one year, renewable



Wage: 135 USD per month

Welfare benefits provided:

  • 3 sets of uniform per year
  • Extra wage 10 USD per day-shift is provided on Public Holiday Work
  • 1 day off per week (rotated by company’s schedule arrangement)
  • Tax fare on wage service paid by the company



  • Maintain the audio tour work space/office, distribution and return areas, and keep all equipment in good working condition.
  • Maintain security of all Narrowcasters property.
  • Interact and provide high quality service to all visitors at the site, making sure they are comfortable in all ways, as well as preparing them to take the audio tour with a player, headset and map.
  • Maintain visitor comment books to record comments from visitors soon after they have finished their tours.
  • Treat all site personnel with respect; provide them with support and coordination in all matters, in addition to audio tour matters.
  • All reasonable duties and responsibilities as required by the Employer for the position as Customer Service Guide.
  • Follow all the company’s rules and regulations, policies and procedure & report to Site Manager.


  • Undergraduate Student at University, Student at Year 3 or Year 4 and fresh graduate is given priority
  • Conversational English level, or knowledge of other languages is given additional points at screening
  • Able to work by schedule set by the company including public holidays and weekend
  • Students from any majors of university degree can apply; however, study background in history, hotel management, tourism or customer service related skills is given additional thought
  • No experience is required, candidate who can start working immediately is in absolute favorable
  • Able to work with flexibility, has friendly personality, good teamwork skills, and self-initiative person

How to Apply

Interested candidates are invited to submit CV and Cover Letter to below email.

Selection will be on First Come First Serve basis. Deadline: Dec 05, 2017 at 6:00 PM.

Contact Email:

Status: Approved
Publish date: 2017-11-29 01:32:36
Premium job: No
Employer: Narrowcasters & Associates
Expiry date: 2018-12-27 01:26:00
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