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General details

Job seeker: Bob Hutton
Title: Mr.
Photo: photo

Resume details

Telephone: 010369388
Address: Chorm Chou, Phnom Penh
Location: Kandal
Education: IT, According Clerk

Bobby J. Hutton

Dallas, TX 75220 E-mail:

Objective: To acquire a challenging, rewarding and stable position with a progressive, dynamic, organization where I may contribute my skills to attain goals and enhance my professional development.

Employment: Jan 2014 to Present
Time Warner Cable - Region Texas Dispatch/Tech Support Rep. Total field support for Cable Phone, Internet and TV installations as well as Customer Service Rep. Call center environment

Intuit, Plano TX Oct 2013 – Jan 2014
Lacerte Tax Support Rep, I work for Intuit in a member’s only support center for Lacerte Tax Preparation software supporting tax professionals in stand-alone and network environments

Experian, Allen TX May 2013 – Sept 2013
Client Service Coordinator
, Create and coordinate investigation of possible credit fraud cases utilizing any number of security centric proprietary systems in a call center environment.

NWI School, Phnom Penh, Cambodia

English Language Instructor, Middle and High School Level Designed daily lesson plans, grade and recommendations Multi-Media equipment used to deliver lessons

Verizon, Newport News, VA
Verizon, Irving, TX
Network Technician/Analyst – Fiber Solutions Center
Total field support for Fiber Optic installations as well as Customer Service Rep. Call center environment.

Texas Department of Human Services, McKinney, TX Dec 2003 - Nov 2004 Administrative Clerk
Intake services for TANF, Medicaid and Food Stamp applicants. Interview, case set up and evaluation to determine eligibility. Client follow up.

CitiGroup – CitiCards, Dallas TX Aug 2003 - Oct 2003
Customer Service Representative
Inbound and outbound customer contact to resolve general credit card issues. Collect account portfolio and maintain within corporate objectives. Call center environment.

SBC Communications, Dallas TX Jun 2001 – Jul 2003 Technical Support and Customer Service Representative
Provide 2nd and 3rd level DSL support. Train and mentor Level 1, 2, and 3 technicians. Network Operations Center support

System monitoring/internal support during any outages.


Experienced in/with the following:
Name-brand PC compatible systems and peripherals
PC networking hardware and network design
PC telecommunications
Experienced with the following operating systems:
Microsoft Windows NT 4.0 Server [Microsoft Certified Professional] Microsoft Windows NT 4.0 Workstation [Microsoft Certified Professional] Microsoft Windows 9x, through Win7
Experienced with the following network topologies:
Ethernet 10Base2, 10BaseT and 100BaseTX
Experienced with the following network protocols:
Microsoft TCP/IP.IPX/SPX and NetBEUI
Simultaneous multiple network protocol environments
Experienced with the following application software in standalone and Network configurations:
Microsoft Office 9x, 2010 Professional (Word, Excel, Outlook Express) Microsoft Internet Explorer 4.0 to present
Vantive and Oasis Ticketing Systems
PKZip WinZip 6 to present and WinRaR
Adobe Acrobat
McAfee and Norton Virus Scan

Languages: English


Brookhaven College, Farmers Branch, TX

2006 Accounting Clerk - Certified

Mountain View College, Dallas TX

1993 Associate of Arts in Postal Service Administ

Created date: 2016-04-23 11:45:50
Uploaded cv:
Published: Yes
Approved: Yes
ID: 321
Is Featured: No

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